Return and refund policy

1. Returns

1.1 Eligibility:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Returns must be initiated within 30 days of the delivery date.

1.2 Non-Returnable Items:

1.3 Return Process:

To initiate a return, please contact our customer service team at [support@storageforsports.com] with your order number and details of the item you wish to return.
Our team will provide you with instructions on how to return the item.

1.4 Return Shipping:

Customers are responsible for the cost of return shipping, except in cases where the item received was defective or damaged.

1.5 Refund Processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, a refund will be processed to the original method of payment within [X] business days.

2. Refunds

2.1 Late or Missing Refunds:

If you haven’t received a refund within the specified time, please check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [support@storageforsports.com].

2.2 Sale Items:

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

3. Exchanges

3.1 Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [support@storageforsports.com].
We will replace the item at no additional cost.

3.2 Incorrect Items:

If you receive an incorrect item, please contact us, and we will arrange for the correct item to be shipped to you.

4. Contact Information

If you have any questions about our return and refund policy, please contact us at:

Thank you for choosing Storage for Sports! We aim to provide you with the best bike storage solutions and exceptional customer service.